Published by ChanoSys LLC · Last updated: 27 August 2026
iOS app · Coming soon
Questions, bugs, and feature requests all go to one place: contactus@eattrainlead.com. The app has no analytics, so an email from you is the only way we find out something is broken.
Include these three things and we can usually answer in one round instead of three:
We aim to reply within a couple of days. EatTrainLead is built by one person, so it is a real human reading the mail, not a ticket queue.
No. There is no EatTrainLead account, no sign-up, and no password. Nothing you log is uploaded to us. See the privacy policy for exactly what is stored and where.
Health permissions are all-or-nothing per category, and iOS grants them silently, and the app cannot tell the difference between "no permission" and "no data". Check what you actually granted in the Health app under Sharing › Apps & Services › EatTrainLead, and turn on the categories you want: workouts, sleep analysis, heart-rate variability, resting heart rate, body mass, active energy, steps, distance, and exercise minutes.
If the permissions look right and data still isn't appearing, it is usually that the source device hasn't synced to Health yet. A watch or a scale can lag by a few hours. Steps, energy, and distance are read live for display only, so they will not appear in your logs by design.
Revoking a Health permission does not remove data already imported into the app. Use the reset options below for that. Likewise, deleting the app's data never deletes anything from Apple Health. The Health app is the only place to do that.
Sync runs through your own private iCloud, so restoring depends on iCloud rather than on us. Check that the device is signed in to the same Apple Account, that iCloud Drive is on, and that iCloud is enabled for EatTrainLead in iOS Settings. Then give the app a minute on Wi-Fi to pull everything down.
If iCloud was never enabled on the old device, there is no synced copy to restore, and we have no backup of it either, because there is no server holding your data. A JSON export (below) is the way to carry your history across in that case.
Lookups come from Open Food Facts, a free community-maintained database. Coverage is very good for packaged goods in the US and Europe and patchy elsewhere, and a product missing from that database will not be found by any app that uses it. You can add the item to Open Food Facts yourself, or just save it once as a custom food in the app and it will be there next time.
Scanning happens on your device and only the numeric barcode is ever sent. No camera image leaves your phone. The camera permission is optional. Everything else in the app works without it.
Settings › Your Data › Export Data produces a full JSON copy of everything you have logged, or per-section CSV files if you would rather open it in a spreadsheet. The JSON export includes your free-text journal and decision-journal entries, so treat that file the way you would treat the journal itself. Where it goes after the iOS share sheet is up to you.
Because we hold no copy of your data, there is nothing for us to delete on request and no request is necessary.
Reminders are scheduled locally on your device, and there is no push server, so if they stop, it is almost always iOS: check that notifications are allowed for EatTrainLead in iOS Settings, and that Focus or Scheduled Summary isn't holding them back. Home-screen widgets refresh on a budget iOS controls; opening the app forces an update.
No. EatTrainLead is a logging and habit-tracking tool, not a medical device. Its scores and trends are informational. Talk to a qualified healthcare professional before changing your diet, training, fasting, or supplement routine, particularly if you have an existing medical condition, are pregnant, or have a history of disordered eating.
Email contactus@eattrainlead.com. Feature requests are welcome and genuinely get read; real bugs get fixed.